By: Mother of Person Served in Geauga county
My son has used Wayside Transportation for over 5 years now. They have NEVER missed a pickup or drop off, NEVER been late, and the drivers have been courteous and friendly. When there was a personality difference, I called Nate (best director of transportation ever!) to ask for a different driver and we were granted a new driver. They are always available to talk to and will do their best to adjust drop offs and pick ups if there's a schedule change.
Thank you Wayside!
By: Mother of Person Served in Cuyahoga county
Our Lady of the Wayside has provided exceptional transportation to my son for the past several months! From the first contact at a provider fair to the first phone call seeking information to the speed with which they responded to my son's SA's request to the phone calls to confirm all details for the first ride to the flexibility demonstrated when time and days of work changed several times.............nothing but the best customer service! My son looks forward to his rides everyday, feels very comfortable and safe with his driver (s), and time of pickup and arrival back home is very consistent! I highly recommend Our Lady of the Wayside as a provider, it appears that they place customer service as their highest priority! Thank you for the peace of mind that I feel knowing that my son will travel safely to and from work and arrive at work and back at home on time!
