HELPIN HANDS

1 star(s) from 3 reviews

Contact Information

  • Charlise Freeman

    Charlise Freeman

  • 15450 Broadway Ave
    Suite 2
    Maple Hts, Ohio 44137
    United States
  • Phone: 216-242-6411
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  • Hours

    Monday 9:00 am - 5:30 pm
    Tuesday 9:00 am - 5:30 pm
    Wednesday 9:00 am - 5:30 pm
    Thursday 9:00 am - 5:30 pm
    Friday 9:00 am - 5:30 pm
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Average Customer Review
1 of 5 from 3 reviews.

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Reviews

Unprofessional, 10-08-2021 03:29PM

By: Mother of Person Served in Cuyahoga county

This agency came across as being exceptional and making sure their clients were top priority; even the owner promised exceptional service. That was not the case. The staff member that took care of my child worked well with her to the point that my child still asks for her to this day. Services were provided for only a month. Then we were contacted by the staff member, not the owner, that she will no longer be able to provide services and that SHE would discuss other options with me. Later I found out that the owner contacted my SA and stated (lied) that I was trying to get the staff member to provide services during Covid and I was being insensitive to her family, which was never the case. It's really sad that there are people out there that run agencies in this manner when there is such a need for this type of service. It takes a lot of work, time and effort transitioning your child to reach this point for all of it to go to waste in a months time.

1 of 1 people found the following review helpful

Horrible Service, 08-24-2020 01:17PM

By: Guardian in Cuyahoga county

This agency is very unprofessional and it seems as if they hire anyone. The home care aide was lazy ! My family member told me the home care aide didn't perform job duties most of the time she just sat there all day watching TV, texting on the phone and eating not even engaging with my family member. This agency is not the one!!! Keep looking you'll find something better!!

2 of 2 people found the following review helpful

Client, 09-30-2019 09:58AM

By: Person Served in Cuyahoga county

Beware of this agency. Transport driver on the phone while driving every time. Young children frequent the site without supervision. Inexperienced, unknowable and lack of professionalism.

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