Hattie Larlham Community Services

3 star(s) from 2 reviews
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Average Customer Review
3 of 5 from 2 reviews.

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Love Constant Companions Middleburg Hts., 06-23-2017 12:19PM

By: Mother of Person Served in Cuyahoga county

Constant Companions has been a great asset to my non-verbal adult daughter. Her needs are always being met. She is always included to participate in every activity that is going on even if she can’t participate at the same level as others in the program. For that I am very grateful for.
The staff is very compassionate about their roles working with intellectual disabled adults. The facility is always kept clean and tidy.
My daughter absolutely loves it there and so do I !

1 of 1 people found the following review helpful

Employment services--very poor, 04-05-2017 05:18PM

By: Mother of Person Served in Cuyahoga county

Hattie Larlham Employment Services began working with our son 6 months ago, through a contract with OOD. Their assigned contact, although very nice, had little experience and no guidance from her supervisors. When repeated requests for more active participation from them met with little change, we requested a meeting with the supervisor, which seemed to go well. They agreed to make some changes, and we looked forward to some progress. Two weeks later, we received an email saying they were dropping us as clients because they were no longer serving people in Cuyahoga County--despite the fact we had discussed this at the meeting and confirmed we were hoping for employment in their service area, not in Cuyahoga. (For the record, most agencies and professionals we have worked with in the past find us easy to work with, rational parents, with reasonable requests!)
We, and our OOD counselor, have expressed our concern for the impact this has on our son. We have wasted over 6 months of his life and of public funds in the "career exploration" phase of a job search that went nowhere. Our son's anxiety over what he might have done to create this situation is understandable and completely disregarded by staff. From our perspective, they have lost the focus of their mission and we do not recommend anyone use this agency for employment services in the future.

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