Emmanuel Touch Home Care Specialists

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Undependable - Would not Recommend, 12-07-2018 01:29PM

By: Community Member in Summit county

This provider was extremely undependable relative to pick up and drop off times, which caused the customer to be late for work or to be left well after the work shift. When continual issues occurred, management at this organization was notified. Management was responsive to discussing the concerns, however, offered no solution to the issues, and the problems continued. There seemed to be constant excuses for the issues such as the van broke down, the door locks froze, not sure where the driver is, etc. Each time the customer was impacted relative to employment status. This organization never developed a back-up plan, but rather asked the customer for suggestions. We would not recommend this provider.