3 star(s) from 2 reviews

Contact Information

  • Josephine Nampewo

  • 18011 Neff Rd
    Cleveland, Ohio 44119
    United States
  • Phone: 216-956-9014
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Average Customer Review
3 of 5 from 2 reviews.

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Small Agency & Well managed, 06-12-2018 01:50PM

By: Uncle in Cuyahoga county

I have worked with the agency for almost a year now but I am very impressed with the services. The Manager is very helpful and willing to make adjustments. My son has been enjoyment the outings with one of the male aide-Angelo- very friendly.
I would highly recommend them to a family to try them!

1 of 1 people found the following review helpful

Disappointed, 05-30-2018 01:10PM

By: Mother of Person Served in Lake county

I was originally won over by the owner, Joy and her kindness. Was very disappointed to find out after engaging with them for HPC services that Joy really wasn't involved except for meetings. I worked through her husband. Communication was challenging and follow through was non-existent. All parents know as well as providers that the relationships between the consumer and their staff don't always work out. Training can help if taken seriously. We were made to feel like it was child's fault when a staff wasn't a fit. There is always potential but if staff show up and they really don't understand their role, appropriate work conduct, the consumer's needs and how to support them it will never work. Training didn't happen and staff were placed in the home and left to figure it out. It just doesn't work that way.

Unfortunately we had to move on to another provider.